We're a small team and we answer every message ourselves. If something isn't working, or you're not sure how a feature is meant to behave, write to us — there's no wrong question.
Email office@redrockstudio.net
We usually reply within one business day.
It helps to include the email address on your account and, if you're reporting a problem, the build shown at the bottom of Settings.
Children don't have their own account. After you add a child, GameTrust gives you a login link and a QR code to send to their device, plus a family PIN as a fallback. You can find both again from your dashboard at any time.
No — the link keeps working, so it's worth saving to your child's home screen. What does expire is the signed-in session, after about a week. If your child is asked to sign in again, opening the same link is all it takes.
Claiming a reward subtracts its cost from the balance. If the numbers still don't add up, email us with your child's name and we'll check the ledger.
You can change it in family settings while signed in as a parent.
You can export everything, or delete your account permanently, from Settings → Privacy & Security while signed in. Deleting removes your account, your children's profiles, missions and points. It cannot be undone.
If you can't sign in and need your account deleted, email office@redrockstudio.net from the address on the account and we'll handle it for you.
Read our Privacy Policy and Terms of Service.
GameTrust is built by Red Rock Studio. Parents hold the account; children access a restricted view through a code their parent issues.